Our website is programmed with the weight of everything listed and a sophisticated calculation is performed to give a postage cost of a combined order. We use Royal Mail services within the UK to enable a speedy service and the postage price is based on their pricing scheme. All orders to the UK over £50 will get FREE DELIVERY.

 

I live in the Channel Islands - can I buy without paying VAT?
Yes, you just need to select United Kingdom (Channel Islands) rather than just United Kingdom in the Country drop-down list while registering on the site.

 

Yes, there are no hidden extras. If your order is below £50 you will be asked for a small order postage charge otherwise the price you see is the price you pay.

 

We accept debit cards and credit cards, including American Express, using our secure payment gateway Protx. We can also accept Paypal payments if you already have a Paypal account and prefer to use one. We can take postal orders and cheques from UK customers.

 

I keep getting error messages when I enter my card details - why is this happening?
Please make sure you have selected the correct type of card (eg VISA or MASTERCARD etc) from the drop-down list as this is a frequent cause of this error.
If you continue to experience problems, please try using the Paypal option - this will enable you to pay using a credit or debit card and you will not need to register separately with Paypal for a one-off purchase.

 

After I entered my payment details, I was asked more questions. Why is this and is it safe?
This is caused by the fact we use 3D-Secure - an extra security measure that is used by banks to reduce credit and debit card fraud. This is something we actively encourage as everyone will benefit from fewer fraudulent payments. It might take an extra step but we think it IS worth it. It may not happen everytime as it is slowly being introduced on the internet.
Remember that customers benefit as well since credit card fraud costs the banks and companies money which in turn is passed on to someone else - the customer!

 

Every item purchased will be shipped the following day (including Saturdays) via Royal Mail, unless you are notified by email or telephone.

 

Every item has a stock indicator at the top of the item page to show whether the item is in stock for immediate despatch or if it is temporarily out of stock (so that you may place a back order with us).

 

All items are supplied with full manufacturer warranty. You will receive a printed invoice with your purchase that acts as proof of your purchase and the start date for the warranty. You should retain this in case of any warranty claim.