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Postage Costs, VAT and Delivery Information HEADING_TITLE

VAT:

All product prices shown on this website include taxes.

Delivery charges:

  • FREE delivery on all UK orders over £50
  • For overseas delivery or orders under £50:
    • Delivery starts at £1.99
    • Delivery charges are displayed as soon as you add an item to the checkout
    • Postage is calculated on weight

We know how annoying it is to have to wait until the end of your order before you find out what the postage and delivery charges are, so we always display them at the start of your order.

Carriers:

We use Royal Mail 1st class post for most of our orders, as we find them to be both cost effective and reliable. For heavier or larger items, or those requiring express delivery, we may use couriers. Wherever possible, we will select the appropriate carrier service to give you the most cost effective or prompt delivery service.

Delivery Time:

Orders of ‘in-stock’ items placed during office hours will normally be dispatched the following morning at the latest. If you require express delivery, please call us on (0113) 350 5432 or message us via the live chat icon on our home page.

All of our products have a stock indicator (green for in-stock and red for out-of-stock). Please check stock before ordering if your order is urgent.

If there any delays to your order, we will contact you by email or telephone to discuss. Please ensure you check your contact information is correct before submitting your order.

Delivery Problems

If the parcel has not arrived at a UK address within 5 working days from receipt of your order confirmation, we recommend you contact your local Royal Mail delivery office in the first instance.

If you are still unable to locate your order after 15 working days from receipt of your order confirmation, please call us on (0113) 350 5432 or message us via the live chat icon on our home page.
DPD delivery to the following postcodes may be switched to Royal Mail or may incur extra charges. We would contact you in this instance.
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
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