How much is postage?
Our website is programmed with the weight of everything listed and a calculation is performed to give a postage cost for any order. To see the postage cost, simply add items to your shopping cart and scroll down to see the charges - in the drop-down menu you can change the country for shipping and see the costs to despatch anywhere in the world.
For UK customers wanting to purchase an item for a chronic medical condition, please read the page below as not all items are eligible (as per HMRC rules):
Yes, you just need to select UK (Channel Islands) rather than just United Kingdom in the Country drop-down list while registering on the site and the VAT will be removed from your total.
What methods of payment do you accept?
You can call our office during our opening hours to place an order by phone - we will securely process a payment while on the phone using our SagePay terminal, and no records of your payment card are retained by ourselves. For repeat transactions we may be able to request this quickly via SagePay if we have your card security number.
Yes, please call our office on 0113 350 5432 and we can take your order details and payment over the phone, securely and we will do our best to answer your questions, or email us on [email protected] and we will reply as soon as possible.
This is caused by the fact we use 3D-Secure - an extra security measure that is used by banks to reduce credit and debit card fraud. This is something we actively encourage as everyone will benefit from fewer fraudulent payments. It might take an extra step but we think it IS worth it.
Remember that customers benefit as well since credit card fraud costs the banks and companies money which in turn is passed on to someone else - the customer!
We use courier services for heavier or more valuable items and we may switch your order to a courier service for speed or better insurance.
Is my item in stock?
Our stock levels are updated every few minutes by our back-end software, so if an item shows "IN STOCK", it will be available.
Do I still get the manufacturer warranty?