Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Several types of goods are exempt from being returned. We do not accept products that are hygiene/intimate products or goods that have been in contact with the body, hazardous materials, or flammable liquids or gases.


To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.


There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet despite being notified by us, first check your Paypal or bank account again (whichever method was used to pay for the order).

In the first instance, please contact us at [email protected]
Then contact your credit card company, it may take some time before your refund is officially posted.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] to obtain an RMA (Returns Merchandise Authorisation) number and send your item to: 1 Osprey Close, Alwoodley, Leeds, LS17 8XE, United Kingdom.


Shipping of Returned Items
Please contact us first to obtain the RMA number and then you should mail your product to:
Healthcare4all Ltd, 1 Osprey Close, Alwoodley, Leeds, LS17 8XE, United Kingdom.


Unless the item is defective within 30 days or we have made a mistake with your order, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For UK orders where we take responsibility for the return, we will supply a free returns label to use at any Royal Mail Post Office.


If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.